The Never Ending Mattress Adventure: Part 2

Hey guys. Guess what. We have some updates. First, the drain for the washing machine was just clogged, so we got that fixed without having to pull up all the pipes in the house. Second, the dishwasher is kaput, we tried all of the "youtube fixes your contractor doesn't want you to see" things. Those didn't work, it's d-e-a-d. If one more person suggests hand washing my dishes I will throat punch them. 

NOW. I've been tweeting about this whole "is the bed frame ever going to be delivered?" adventure. I have been purposely not tagging Mattress Firm, because it's just a whole combination of situations and not necessarily their fault. Now, after they sent me an automated e-mail asking for my review of a product that hadn't been delivered yet, they discovered my tweet thread. They asked me to DM them with the drama, so I did. After explaining how we ordered this frame LAST MONDAY and how the mattress is just in the box in the damn living room because we're not trying to put our brand new mattress on the floor, the customer service rep asks me why don't you want to put the mattress on the floor? I almost dropped my phone. 

Why don't you want to put the mattress on the floor? I try so hard not to be rude with customer service people. I was one for years. Sometimes you just can't help. Sometimes, after you've done everything you can, you still don't have a good answer. Why don't you want to put the mattress on the floor? BECAUSE I PAID FOR A BED FRAME. Because I'm not in college? Because I'm an adult? Because we have white sheets and a black dog? Because it's none of your damn business? I calmly responded "not to be rude, but because we paid for the bed frame." and four other reasons. 

I don't know what I was expecting from this customer service team, but that definitely was not it. Maybe a "we're sorry, have a new pillow!" or something. This is 100% going to feed into my review about the product. Even if I love the mattress and the bed frame, I'm not giving it all the stars because this has been the most ridiculous experience. The next day, the day the bed frame was actually on the truck for delivery, the customer service manager contacted me and read me the FedEx tracking. By this point I wasn't expecting anything from them, yes I am aware what the tracking says, I do know how to use FedEx.

SO when I got home from work last night, the bed frame was THERE! I mean, it was getting soaked in the rain, but you win some you lose some. I immediately moved all of the furniture in the master bedroom, poured myself a very large glass of wine, and got to work. I had the entire bed put together, set up, and MADE in under an hour. I have never been more excited to make a bed in my entire life. It fluffed right up and we slept on it last night. It was amazing. The best night's sleep I've gotten in a while. Was it worth this whole nightmare process? We'll see at the end of the 120 day money back period. Our last bed was so bad that literally anything felt more comfortable than what we had.

So far, what I've learned from this experience, is buy the bed frame when you buy the mattress and don't buy anything that ships GROUND from California. So ends the mattress adventure I never want to go on again. Have you had any furniture buying adventures? Tell me allll of your stories!

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